Sr Customer Service Analyst

Job Description

As a Sr Customer Service Analyst with Honeywell you will be providing aftermarket customer analytics to our location in Arvada, CO.

If you're a dynamic and strategic Global Project Manager in the technology sector, Sparta has an exciting opportunity for you. Reporting to the VP of Professional Services, you will have a proven track record of coaching and leading a team of professionals. Use your skills to work within aftermarket products to provide customer data analytics. Work within CRM system and JDE (Honeywell SAP system).

Responsibilities

Key Responsibilities

• Manage JDE/MRP related items for updates, system inaccuracies, support shipments, evaluate tools within JDE to collect data to drive aftermarket sales
• Provide GPP support to help customers, channel partners, and sales team members effectively enter and drive orders
• Conduct aftermarket analytics for the aftermarket, field service, and aftermarket engineering teams
• Support in document coordinator activities to provide customers with data packages
• Support our CRM tool to drive orders
• Uses our CRM software in tandem with other software daily
• Enters data and ensures accuracy of data entry by others and self
• Ensures all functions of CRM system work effectively other applications and operating systems
• Aids with managing customer relationships with CRM support
• Provides timely insights and analytical support to internal business stakeholders to support effective business decision-making and customization of the CRM to align with business needs
• Partners with cross functional stakeholders to provide CRM customizations to support internal business needs, including ad hoc requests.
• Identifies, recommends, and implements quality and efficient improvements to CRM processes.
• Interface direct with customers, representatives, and distributors within the Sundyne infrastructure. Coordinates pre-sales activities with various departments such as Product Planners, Purchasing, Engineering, Field Service, Accounting, and Sales to ensure that Sundyne's commitments are met
• Review orders received through IWS for accuracy.
• Responsible for discussing, in partnership with managers, pricing variances within the scope of supply in accordance with published pricing guidelines and applicable discounts.
• May also, with guidance, apply pricing for new items based on current pricing matrix and established procedures
• Responsible for accurate maintenance of each assigned product's permanent serial number records, including field modifications, product upgrades, and conversions
• Knowledgeable of all resources available within Sundyne to respond to customer's requirements and/or concerns with timely decision making and problem solving
• Develop and communicate recommendations for changes concerning system improvements, pricing, and procedure
• Performs special assignments and related duties to improve customer service as business dictates.
• Ability to communicate issues, specifically of an engineering nature, to management or other appropriate internal experts for resolution
• Must be able to interact with customers and project a positive and professional image of Sundyne during high stress situations .

Qualifications

YOU MUST HAVE

• 5 years in Customer Experience with system and customer updates.
• 5 years in customer data analytics.

WE VALUE

• Associates Degree is a plus
• Attention to detail, strong problem-solving skills, outstanding oral and written communication skills and the ability to multitask are essential for success in this position.
• Working knowledge of the following: Microsoft Office, JD Edwards and Syteline programs.
• Work requires the ability to assist customers in various situations
• Understanding of a complex process and procedure system used in aftermarket product distribution
• The account specialist is also expected to participate in process improvement training programs and have a basic understanding of how said tools are used

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

BENEFITS

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more Honeywell Benefits information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: March 27, 2026.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.