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Hours Full-time
Location Dearborn Heights, Michigan

About this job

Job Description

Job Description
Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract

Job Description/ Requirements:
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • 3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com


Job Posted by ApplicantPro

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Posting ID: 1254153588 Posted: 2026-06-20 Job Title: Service Desk Analyst
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Service Desk Analyst