Member Services Lead

Join SkyOne Federal Credit Union in Hawthorne, CA, as a Full-Time Member Services Lead and play a pivotal role in enhancing our members’ financial journeys. This onsite position offers an exciting opportunity to lead a dynamic team dedicated to delivering exceptional service and innovative financial solutions. Your contributions will directly impact our mission to improve members' lives through rewarding experiences. With a competitive hourly pay rate of $32.25 to $38.00, this role not only allows you to grow in a member-focused environment but also to lead initiatives that embody our core values of integrity, accountability, and innovation.

Your leadership will inspire a culture of respect and performance, making every day at work a rewarding experience. Embrace the chance to make a meaningful difference in our members' lives through your expertise and passion.

As a Full-Time Member Services Lead at SkyOne Federal Credit Union, you will play a crucial role in cultivating and enhancing member relationships through high-quality, consultative service. Your responsibilities will include processing transactions, updating accounts, opening new accounts, and managing new loan applications while diligently addressing all member inquiries about our diverse range of products and services. You will ensure compliance with the Credit Union's policies and procedures while striving to meet both individual and team performance goals. In addition to frontline support at our branches and call center, you will actively contribute to business development through outbound sales and service calls.

By identifying member needs and effectively matching them with valuable SkyOne solutions, you will be instrumental in fostering a culture of excellence, accountability, and innovation within our credit union.

To excel as a Full-Time Member Services Lead at SkyOne Federal Credit Union, you will need a strong blend of interpersonal and technical skills. Exceptional communication is essential, as you will be answering incoming calls and addressing member inquiries in a professional and timely manner. You must have a solid understanding of the Credit Union’s financial goals and compliance regulations, such as BSA and OFAC, to maintain high service standards. Proactive engagement in promoting a “service and sales” culture is key, requiring the ability to assess members' financial needs and tailor products accordingly.

A deep knowledge of credit union products, combined with conflict resolution skills, will allow you to effectively address escalated issues. Additionally, mentoring new hires and providing feedback for quality assurance will be crucial in fostering a collaborative work environment. Your ability to work independently while collaborating with other departments will ensure seamless processing of member requests and transactions.

• Minimum of 3 years' experience in a financial services call center.
• Strong cross-selling and telemarketing skills.
• Excellent member service and telephone communication skills.
• Strong knowledge and understanding of financial products and services.
• Windows, Word, Excel, and Internet proficiency.
• A high degree of confidentiality.
• A positive, professional image within the workplace.
• Effective verbal and written communication skills.

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!