Shipping Lead

• Assign and prioritize orders for daily fulfillment
• Communicate with the order printing team to ensure all orders are printed accurately
• Review and resolve system errors preventing order printing (e.g., allocation or replenishment issues)
• Maintain clean and accurate order queues

• Delegate orders and assign staff to appropriate stations for efficient operations
• Ensure employees remain at their assigned stations; proactively provide materials, retrieve items, and resolve mispicks
• Direct, train, and organize staff to meet daily fulfillment goals
• Ensure all orders are processed and packed according to company policy

• Identify operational issues, implement solutions, and provide constructive feedback to staff
• Communicate daily updates, timelines, and expectations to leadership
• Proactively report potential delays, staffing needs, or overtime requirements
• Maintain the goal of processing and shipping all orders received the same day

• Ensure all team members are properly trained in their daily responsibilities
• Provide ongoing coaching and support to improve team performance

• Monitor carrier pickups and communicate delays to leadership in a timely manner

• Oversee daily return management and wholesale order processing
• Ensure workstations are fully stocked with necessary materials
• Coordinate with the Warehouse Manager on supply needs

• Work closely with internal teams to:
• Support daily and mass replenishment efforts
• Coordinate staffing for inventory receiving and inbound transfers
• Report technical issues, software needs, and equipment malfunctions
• Ensure warehouse cleanliness and maintenance standards are upheld

• Manage low-inventory processes, including transfers and replenishment coordination
• Perform weekly cycle counts of low inventory items
• Report discrepancies promptly to leadership

• Previous warehouse experience required
• Leadership or supervisory experience preferred
• College education preferred but not required
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Clear, professional, and respectful communication skills
• Bi-Lingual Preferred

• Punctual, dependable, and highly accountable
• Strong work ethic and commitment to team success
• Ability to lead by example and support staff effectively
• Willingness to work flexible hours, including arriving before staff and staying later as needed
• Comfortable in a key-holder role with responsibility for opening/closing operations

• Fast-paced warehouse setting
• Requires standing, walking, and lifting throughout the shift

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