Residential Program Coordinator

Staff Supervision and Leadership

• Mentor Direct Support Professionals (DSPs) to deliver person-centered, high-quality care.
• Oversee care 5-7 residential homes in Hagerstown and Frederick County insuring high standards.
• Cultivate a culture of accountability, professionalism, and person-centered service.
• Optimize staff scheduling to ensure compliance with, and maintenance of, meeting individuals’ ratios.
• Evaluate staff performance through formal reviews and in-person meetings.

Person-Centered Plan Oversight

• Oversee full implementation of individual Person-Centered Plans (PCPs), ensuring goals are met and preferences prioritized.
• Drive the PCP process through active participation in meetings and collaboration with the individuals team.
• Implement behavior support plans to maintain safety.
• Monitor documentation and conduct regular audits to ensure compliance with individual support plans/regulations are met. 

Compliance

• Ensure compliance with DDA regulations and COMAR standards.
• Conduct audits of caseload, daily progress notes, and staff documentation.
• Promote professional relationships with families, service coordinators, and DDA/OHCQ representatives.
• Resolve concerns promptly and professionally, prioritizing individual needs. 

Qualifications & Requirements

• Experience: Minimum of 2-3 years of DDA residential services experience.
• Supervisory: Experience in staff supervision and leadership preferred.
• Education: Associate or bachelor’s degree in human services or related field required.