Marketing & Sales - Content Operations Manager II

Music Publishing Operations Specialist (Level II)
Location: New York (On-site, hybrid - 3 days onsite)
Duration: 12 months (with possible extension)
Start Date: As soon as possible

Overview

We are looking for a highly organized and self-motivated professional with 2+ years of experience in operations or data management. This role focuses on managing publishing operations, ensuring data accuracy, and supporting process improvements through automation and collaboration.

Key Responsibilities

• Develop and implement scalable automation solutions and improve operational processes
• Research and verify publishing ownership data using internal and third-party tools
• Manage day-to-day publishing operations with a focus on accuracy and timeliness
• Perform data ingestion, validation, and quality assurance
• Collaborate with internal teams and external partners to resolve data issues
• Monitor and report on operational metrics to identify trends and improvements
• Maintain documentation of workflows, processes, and SOPs
• Handle external partner queries and route them appropriately
• Conduct quality checks on reports before distribution
• Support ongoing data quality initiatives and track issue resolution

Requirements

• 2+ years of experience in operations, data management, or similar roles
• Strong organizational and multitasking abilities
• Proficiency in Excel or Google Sheets with large datasets
• Good communication skills (written and verbal)
• Ability to work independently in a fast-paced environment

Preferred Skills

• Experience in music publishing or related industry
• Understanding of publishing data (royalties, metadata, ownership)
• Familiarity with tools and formats like CWR, DDEX
• Experience with automation tools, Python, or SQL
• Strong problem-solving skills and ability to handle pressure

Role Expectations

• Manage high-volume operational tasks efficiently
• Support automation and AI-driven process improvements
• Ensure accuracy and consistency in data and reporting
• Maintain responsiveness and reliability in team collaboration
• Adapt to changing priorities in a dynamic environment

Team & Work Environment

• Work within a collaborative team supporting global music operations
• Opportunity to work with advanced tools and automation technologies
• Exposure to large-scale publishing operations and data systems
• Fast-paced environment with evolving priorities

Evaluation Criteria

• Timely completion of tasks and adherence to deadlines
• Accuracy in data handling and reporting
• Contribution to process improvements and automation
• Feedback from team members on collaboration and reliability