Patient Financial Advocate

Are you passionate about making healthcare accessible and affordable? We are seeking a mission-driven Patient Financial Advocate to serve as a high-touch navigator for patients facing complex insurance and financial barriers. Working within the Patient Financial Services team, you will leverage Epic Hyperspace to resolve billing discrepancies and assist patients in securing financial aid. Join a team dedicated to compassionate care, where your expertise ensures that financial hurdles never stand in the way of a patient’s health.

salary: $21 - $22 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

What You'll Do

• Serve as a primary point of contact for patients with high-risk or uninsured cases, manually processing financial assistance applications and resolving complex insurance discrepancies.
• Provide pre-service estimates by clearly explaining copays and deductibles to patients, while setting up automated, self-service payment plans.
• Identify and resolve "clean claim" errors and billing denials flagged in Epic worklists
• Navigate Resolute (Billing), ADT/Prelude (Registration), and the Benefit Engine to manage patient files and ensure the accuracy of all financial records.

What You'll Bring

• Ability to interpret data reports and analyze worklist priorities to ensure the most urgent patient needs are met first.
• Comfort learning and mastering complex software systems (Full training on Epic and Hyperspace will be provided).
• Familiarity with medical billing, health insurance terminology, or patient advocacy.
• Proficiency in Spanish or Portuguese is a significant asset

Compensation & Benefits

• Full training support for Epic certification
• Access to a robust health and wellness package, retirement savings plans, and a supportive, team-oriented work culture.
• This role offers a clear pathway into healthcare administration and specialized revenue cycle management.

Skills

• Patient Financial Services
• EHR/Epic
• Medical Billing
• Registration
• Medical Terminology

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.