IT Infrastructure Support Specialist w/Poly

Overview

Responsibilities

• Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.
• Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.
• Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.
• Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI), attribute services, authorization services, and entitlement services.
• Document technical procedures and maintain configuration management.
• Use JIRA for ticket management and provide support via email, chat, and phone.

Qualifications

• Education & Experience:
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, or a related field, plus 7 years of relevant experience.
• Clearance: TS/SCI with Polygraph (required).
• Technical Skills:
  • Experience with Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), and Entitlements Management.
  • Knowledge of LDAP directories, SQL, and RESTful services.
  • Experience with ticket tracking systems (e.g., JIRA, Redmine, ServiceNow).
• Soft Skills:
  • Strong analytical thinking skills and the ability to solve difficult problems independently.