Customer Care Representative fluent in Spanish

We are looking for a Call Center Representative fluent in Spanish that will be the liaison between our company and retail pharmacies, as well as our clients.

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both over the phone and by email
• manage and resolve customer complaints
• enter new customer information into system
• update existing customer information
• document all call information according to standard operating procedures
• complete call logs

Education and Experience

• high school diploma or equivalent
• proficient in relevant computer applications
• knowledge of Microsoft Office:
  Word, Excel, and Outlook is a plus
• good data entry and typing skills

Key Competencies and Skills

• verbal and written communication skills in both English and Spanish
• listening skills
• problem analysis and problem solving
• customer service oriented
• organizational skills
• attention to detail
• adaptability
• team work