CASE MANAGER INTENSIVE CASE MANAGEMENT SERVICES (ICMS)

ThePermanent Supportive HousingCase Manager provides intensive casemanagement to formerly unhousedTransition Age Youth (TAY) and families with complex needs, including chronic medical conditions, mental health, and substance use disorders. Using practices such as MotivationalInterviewing(MI), Critical Time Intervention(CTI), and Stages of Change(SoC), the Case Manager supports clients in building stability, independence, and long-term housing retention.

ESSENTIAL FUNCTIONS

• Manage a diverse caseload of TAY residents with significant barriers, including unhoused, trauma, and co- occurring disorders.
• Document case notes and resident progress in CHAMP and HMIS databases.
  
• Conduct assessments, create individualized serviceand goal plans, and provide ongoing support.
• Maintain consistent contact with clients through unit visits, check-ins, and crisisinterventions.
• Facilitate supportive services, including life skills groups, wellness activities, and referrals.
  
• Assist with universal housingapplications and coordination through CES, FSC, and other systems.
• Collaborate with property management and participate in team meetings andtraining.
• Present resident case reviews to the Senior Housing Program Manager on a bi-weekly basis.
• Provide coverage for evening/weekend programs as needed and transport clients in UBH van to various agencies such as LACDMH, DMV, SSA or other support group meetings.
• Responsible for reporting abuse, as a mandated reporter which includes immediatelyreporting any concerns with respect to violation of a persons rights, actual and/or suspected abuse.
• Upholdagencystandards for safety, confidentiality, and professionalism.
• Generate monthly outcomereportsand other pertinent reports asrequested.
• Other duties as assigned.
  

QUALIFICATIONS

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
  
• At least 2 years of case management or advocacy with homeless or mentally ill populations.
  
• Familiarity with DHS documentation and client databases (CHAMP/HMIS preferred).
  
• Ability
  to
  providenon-judgmentalsupportanddirectiontoparticipantsin stressful circumstances.
• Strong organizational, communication, and crisis management skills.
  
• Valid California drivers license and access to an insured vehicle.
  

MANDATORY REQUIREMENTS

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background screening