CalAim Case Manager

About Upward Bound House
UBH ends intergenerational family homelessness through crisis housing, permanent housing, and prevention services. For 30+ years weve led with compassion, equity, and collaboration in a fast-paced, mission-driven, growth-minded environment.

About the role
Join UBHs new CalAIM program supporting families enrolled with managed care plans. Youll deliver community supports (e.g., housing deposits, navigation, tenancy sustainment, day habilitation/skills-building) and partner with landlords to secure and stabilize permanent housing for homeless families.

What youll do

• Complete comprehensive 5x5 assessments and create Family Service Plans.
• Provide field-based services, including travel to multiple service locations.
• Provide trauma-informed case management: referrals, coaching, goal tracking, and wellness checks.
• Lead the housing process end-to-end: search, applications, landlord communication/negotiation, lease-up, and advocacy.
• Document services in HMIS, EHR, and internal systems; maintain accurate case files.
• Conduct habitability/health & safety checks on units.
• Mediate landlord/tenant issues (late rent, repairs, neighbor concerns) with the housing stabilization team.
• Collaborate with partner agencies; attend case reviews, community meetings, and required CalAIM trainings.

What you bring

• Bachelors degree and 2+ years in human services (or equivalent relevant experience).
• Experience with people experiencing homelessness; families preferred.
• Working knowledge of fair housing laws and landlord/tenant practices.
• Excellent communication, problem-solving, and boundary-setting; calm under pressure.
• Commitment to trauma-informed, culturally responsive care.
• Team player who can also work independently in a fast-changing environment.
• Proficient with Microsoft Office and data systems (HMIS/EHR).
• Valid CA drivers license and auto insurance; ability to work occasional evenings.

Mandatory requirements
Employment eligibility verification, reliable transportation, a current TB test, and a successful background check.

Nice to have (optional)
Bilingual skills; prior CalAIM, managed care, or housing navigation experience.

Requirements

• Employment eligibility verification and background check.
• Current TB test.
• Proof of auto insurance.

How We Work
We value safety, confidentiality, respect, teamwork, initiative, and timely communication. We organize and prioritize to meet deadlines and represent UBH with professionalism at all times.