Call Center Representative

Company: HomeView
Location: West Des Moines, IA (and surrounding areas)
Job Type: Part-Time to Full-Time
Pay: Base hourly + bonus opportunities
Work Setup: Work from home initially, with transition to in-office

With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes.

Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements.

• Deliver scripted pitches to homeowners
• Adjust messaging based on customer needs
• Handle questions and overcome objections
• Collect and verify homeowner information (name, address, phone, etc.)
• Schedule and confirm appointments
• Input and manage appointment details in the system
• Maintain accurate records of conversations and leads
• Coordinate appointments for sales representatives
• Conduct quality control calls
• Answer inbound calls from marketing campaigns
• Follow up with homeowners after initial contact
• Update lead reports and tracking systems

• Strong communication and customer service skills
• Experience in telemarketing, sales, marketing, or call center roles preferred
• Understanding of sales and marketing principles
• Basic computer skills and ability to navigate CRM systems
• Product knowledge will be provided through training

• Flexible schedule (part-time to full-time opportunity)
• Base hourly pay plus bonus incentives
• Work-from-home flexibility (transitioning to office later)
• Growth opportunities within a fast-growing company
• Supportive and team-oriented environment

If you’re motivated, energetic, and enjoy speaking with people, we’d love to hear from you—apply today!

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