Support Technician

Benefits:

• Opportunity for advancement
• Training & development

Support Technician
Location: Atlanta
Company: 525 Technologies


Job Overview:
As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware, software, and network issues, while delivering exceptional customer service and problem resolution.

Key Responsibilities:

• Diagnose and resolve technical hardware, software, and network issues.
• Respond promptly to support tickets, calls, and emails from clients and internal users.
• Provide clear, concise guidance and support to non-technical users.
• Install, configure, and maintain IT systems, applications, and equipment.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Document procedures, solutions, and issue resolutions.
• Continuously seek ways to improve support processes and systems.
• Learn to run cabling and install data drops
• Learn to install and configure audio-visual products

Requirements:

• Proven experience in technical support or similar role/ Knowledgable enough to resolve Tier I and Tier II level requests independentl
• Knowledge of operating systems (Windows, Mac, Linux) and office software.
• Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
• Excellent troubleshooting skills with a customer-centric approach.
• Strong communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications like CompTIA A+, Network+ (preferred).
• Strong customer skills and approachable to all