Coding Operations Manager

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

American Family Care (AFC)


Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nations leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary


The Coding Operations Manager provides oversight of end-to-end coding workflows across American Family Cares high-volume urgent care network.

Key Responsibilities


Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines
Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance
Partner with providers, center leadership, and vendors to improve documentation and coding outcomes
Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag
Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners
Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency
Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times
Lead audit programs and implement corrective actions to maintain regulatory and compliance standards
Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting







Education & Qualification Requirements


Bachelors degree in a related field
Minimum 5 years of healthcare leadership experience in coding and/or CDI
Experience in urgent care, ambulatory, or high-volume outpatient settings preferred
RHIA, RHIT, or CPC certification preferred
Strong knowledge of CPT, ICD-10-CM, and payer-specific guidelines
Experience managing BPO/vendor relationships strongly preferred

This is a remote position.