Customs Brokerage Manager

The purpose of this role is to provide responsible supervision over a team of 12 and control over the Customs business transacted. The Customs Manager provides on-site support, expertise, and knowledge ensuring local alliance with Customs business activities. They lead their Customs Brokerage team in alignment with Customs regulations and Customs Compliance mandates to achieve minimal risk.

Duties and Responsibilities

• Provide training and development opportunities to the customs team to enhance their knowledge and skills.
• Monitor volume and type of business conducted.
• Monitor reject rate for the various customs transactions relative to overall volume.
• Ensure brokerage employees have current editions of CBP regulations, the Harmonized Tariff Schedule of the United States, and CBP issuances.
• Perform audits and reviews of the customs transactions handled.
• Monitor and ensure timeliness of processing entries and payment of duty, tax, or other debt or obligation owing to the Government for which the broker is responsible, or for which the broker has received payment from a client.
• Ensure proper and timely responsiveness and action to communications, direction, and notices from CBP.
• Conduct Customs entry audits and compliance reviews to assess adherence to regulations and internal procedures.
• Maintain documents required under 19 CFR 163.
• Optimize customs processes to enhance efficiency and minimize customs clearance delays.
• Manage partnership with customs authorities and clients.
• Collaborate with cross-functional teams to ensure alignment and compliance with customs requirements.
• Enforce the Brokerage Recognition of Achievements and Growth program locally.

 Educational background / Work experience

• Bachelor's degree in international trade, supply chain management, or a related field is preferred.
• U.S. Customs Brokerage License
• Minimum of 5 years of experience in customs operations, including management and customs compliance responsibilities.

Skills & Competencies

• In-depth understanding of Customs regulations, import requirements, and international trade practices.
• Proven leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in customs valuation and classification methodologies.
• Knowledge of customs automation systems and software.
• Familiarity with customs audits and compliance assessments.
• Experience with ACE Secure Data Portal

Computer Literacy

• Proficient in using customs management software and tools.
• Familiarity with Microsoft Office suite (Word, Excel, Outlook).
• Ability to quickly learn and adapt to new software and technology platforms used in customs operations and management.