Case Manager

Title: Case Manager

Location: Greater Eastside Regions

Work Schedule: Full Time, 40 hours a week, Shifts range Monday – Friday 8:30am – 5pm or 10:30am-7:00pm. The initial 2-week training is in-person at a company worksite. After training, hybrid with in-person and some remote schedule options available. Case Managers are assigned to support one or more sites based on client and organizational needs

The career opportunity:
Our non-profit provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. The primary goal is to help families, through their own resilience, to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.

The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated. Case Managers are assigned to support one or more company sites based on client and organizational needs.

What qualities we are looking for:

• Reliable personal transportation, a valid driver’s license and proof of auto liability insurance REQUIRED
• Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
• Two years’ experience in social services or a community-based organization; in housing case management preferred.
• Knowledge of subsidized housing resources and housing system to address family homelessness preferred.
• Computer skills required (Word, Excel, Internet). Office 365 and Teams, zoom, SharePoint, databases.
• Introductory knowledge of human services client assessment methods, principles, and techniques.
• Able to work independently and on a team.
• Excellent communication skills (verbal and written).
• Bi-lingual candidates are encouraged to apply.
• Must have tough skin and have the ability to show empathy and compassion to families in need

Examples of what you will be doing:

• Manage a moderate size case load of around 15-20 families.
• Interview and determine the needs of families and individuals in various life domains.
• Develop case management case plans in collaboration with families and individuals.
• Case Managers are assigned to support one or more company sites based on client and organizational needs.
• Assist families and individuals with identification and achievement of goals including addressing barriers to success.
• Make appropriate referrals and coordinates services with community agencies based on clients' needs and interests.
• Ensure service interactions at all levels are done through a trauma informed perspective, paid training for cutting edge Trauma informed approach training.
• Provide case management support to families and individuals through regular meetings. Case management support includes but is not limited to assisting families and individuals to monitor progress toward goal achievement, helping clients build and identify strengths and successes, supporting clients to develop and utilize positive problem-solving skills and helping clients identify, develop, and maintain support networks.
• Provide a safe environment in which families and individuals can learn to predict the positive and negative results of their decisions and actions.
• Make mandated reports as required by law. Maintain paper and electronic case records.
• Actively participate in departmental and other agency wide meetings and committees as appropriate.

Pay/Benefits:

• Compensation: $25.00 / hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities