Medical Assistant - Psychiatric

Psychology and Learning Center is seeking a compassionate, detail-oriented Psychiatric Medical Assistant to join our team to support our psychiatric providers and ensure high-quality patient care. The ideal candidate has strong interpersonal skills, comfort working with individuals experiencing mental health challenges, and the ability to manage a fast-paced clinical environment.

Clinical Support

• Prepare patients for psychiatric evaluations, including obtaining vital signs, medical history, and current medication information.
• Assist providers during assessments, procedures, and telepsychiatry visits.
• Monitor patient status and promptly report changes or concerns to the clinical team.

Administrative Duties

• Schedule and coordinate patient appointments, follow-ups, and referrals.
• Complete patient screenings to determine appropriateness of services.
• Manage patient documentation, including chart updates, consents, medication logs, and test results in the EHR system.
• Facilitate communication between patients and providers, including phone triage and secure messaging.
• Complete/support prior authorizations, insurance verification, and prescription refills under provider guidance.
• Complete requests for medical records.

Patient Care & Support

• Provide empathetic guidance and education regarding treatment plans and clinic procedures.
• Assist with crisis situations by following clinic protocols and notifying appropriate staff.
• Maintain a calm, supportive environment for patients experiencing acute stress, anxiety, or behavioral health symptoms.

Psychology and Learning Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• High School Diploma or equivilent
• Medical Assistant certification (CMA, RMA, CCMA, or equivalent).
• Basic life support (BLS) certification.
• Strong communication, organizational, and multitasking skills.
• Ability to maintain confidentiality and professionalism in sensitive situations.
• Experience in mental health, behavioral health, or psychiatric settings.
• Possess state criminal, child abuse, and FBI clearances without a prohibition to work with children and elderly patients
• Have taken the mandated reporter training (CPSL/Child Protective Services Law) within the past 5 years