Triage Nurse

SUMMARY:

This position is primarily responsible for all incoming clinical phone calls to the office and nurse visits.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Core duties and responsibilities include the following:

(Other duties may be assigned as it pertains to the role by your manager or supervising staff)

Telephone/Documentation

· Triage and document all incoming clinical phone calls

· Communicate information on behalf of physicians to patients as directed

· Handle emergency appointment scheduling or send to employee who maintains physician schedule

· Return phone calls to patient in a timely manner.

· Document ALL COMMUNICATION regarding patient care in patient chart

· Complete disability/FMLA forms

Pharmacy and Prescriptions

· Communicates pharmacy directory updates with EHR Coordinator

· Contact pharmaceutical representatives for sample medications

· Obtain prior authorizations for medications and durable medical equipment

· Handle new, renewal, and/or refill prescriptions for providers via EMR system and checking all prior disbursement to patient

Nurse Visits

· Obtains urine culture as determined by visit

· Takes vital signs

· Prepares exam room and patients for procedures

· Performs non-invasive procedures such as bladder scans, UA, uroflows, etc.

· Perform Voiding Trials, teaching self-catheterization when necessary.

· Perform injections including testosterone, Eligard/Lupron, Firmagon amongst others

· Trained and Performs all procedures that are within the scope of a RN/MA and as directed by the physician when procedure room staff is out of the office.

· Instills bladder treatments such as BCG and Valstar for bladder cancer treatment

· Performs SP tube changes, and catheter changes

· Set up and monitors, and discontinues IV infusions, if certified

· Administers proper sterilization techniques with equipment and medical waste

· Maintains clean and aseptic exam rooms and other areas, such as the laboratory station and restrooms in compliance with OSHA standards

· Reports all equipment malfunctions to Clinical Coordinator