Senior Sales & Service Team Lead

Job Title: Senior Sales & Service Team Lead

The Mission We are looking for a servant-leader to act as the heartbeat of our agency. As the Sales & Service Team Lead, your mission is to lead, inspire, and equip our team to deliver world-class protection to our community. You aren't just managing workflows; you are cultivating a culture of excellence, honesty, and proactive care.

The Leadership Impact

• Team Mentorship: Lead by example in daily operations, coaching team members on how to analyze risks and provide "coverage coaching" rather than just "selling policies."
• Operational Excellence: Contribute to AND oversee the day-to-day execution of service requests, ensuring the team maintains high standards of speed and accuracy.
• Growth Strategy: Identify untapped sales opportunities within the current book of business and empower the team to execute prospecting activities effectively.
• Tech Optimization: Champion the proper use of the agency management system, while ensuring the team is using it productively and efficiently.
• Culture Carrier: Participate in and maintain an environment of integrity and high work ethic, ensuring every customer receives that personal touch in their insurance journey.

Who You Are

• A Proven Leader: You have a track record of delivering results through others and possess a natural disposition for serving both your team and your clients.
• Strategically Minded: You don't just see a task; you see the process. You are always looking for ways to improve efficiency and customer retention.
• Communication Pro: You can navigate difficult client situations with grace and provide clear, constructive feedback to your team.
• Industry Expert: An insurance license and prior experience are required for this leadership tier, as you will be the "go-to" resource for complex coverage questions.

What We Offer

• Leadership Compensation: A competitive base salary reflective of your management experience and professional licensing.
• Performance Bonuses: Sales-based AND performance-based incentives tied to the overall growth and health of the agency.
• Competitive Benefits: 401k contribution, health, generous PTO.