Customer Service Representative

JOB DESCRIPTION

Duration: 24 months contract

Shift-     7am - 6pm CST, Monday – Friday · Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

Pay range - $17 to $19/hour

Job Description:

- PRIMARY RESPONSIBILITIES & DUTIES:

· Take inbound calls and occasional emails from customers and dealers regarding part orders or other items available for purchase

· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.

· Document every interaction effectively in our internal case management system

· Approximately 15-20 calls/day

Contact Center is open from 7am - 6pm CST, Monday - Friday

· Three shifts available that rotate within the 11-hour operation:

· 7:00am - 3:30pm

· 8:00am - 4:30pm

· 9:30am - 6:00pm

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

IDEAL CANDIDATES SHOULD HAVE:

· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

· Call Center experience

· 6+ months experience with customer service / support experience

· Efficient researching / troubleshooting skills

· Excellent written and verbal communication skills

· Speak with confidence

· Proficiency with Microsoft Office products

· Willingness to work occasional overtime and holidays

· Solid work history and proven dependability