Customer Service Admin

POSITION TITLE: REPORTS TO:

Customer Service Admin

Customer Service Team

SUMMARY: Works as receptionist as well as the liaison between the Sales, Customers, Design, Production, Shipping & Planning functions, and is directly responsible for credit status review, order entry, production expediting and delivery schedules. Involves precise follow-up and ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Managing a multi-line phone system to answer, screen, and redirect calls promptly

• Welcome visitors and create a positive first impression

• Direct visitors to the appropriate person and office

• Coordinates customer requirements to include order entry, shipping, inventory management.

• Maintains constant communication internally & externally with all involved parties

• Displays basic understanding of plant processes/product flow and impact on customer requests

• Services an average workload for the department.

• Participates in a team environment, ensuring proper service to customers at all times

• Utilizes IT systems proficiently as well as office productivity software.

SCOPE

• Accurate handling and control of orders.

• Effective communication with multiple functions to assist in achieving team and facility goals &

objectives.

• Generally considered a principal customer contact.

EDUCATION/EXPERIENCE

• BS/BA, working towards BS/BA or comparable related business experience

KEY QUALITIES AND STRENGTHS:

• Positive, can-do attitude

• Multi-tasker

• Service/help oriented

• Action oriented

• Excellent oral and written communication skills including listening skills

• Functional/Technical skills (basic computer skills, i.e. Excel, Word)