Customer Service Advisor & Accounting

Botron Company Inc is a small business in Phoenix, AZ. We are professional, agile, customer-centric and our goal is for Botron to be the best we can be, we’ve set our foundation on a set of unwavering principles to guide us to service excellence. With the right formula of principles, precise and rapid decision making can and be applied to obstacles for consistently effective solutions, in turn keeping goals attainable.

Our work environment includes:

• Fast-paced environment
• Demanding at times
• Hands On work with management involved
• Casual work attire
• On-the-job training

Responsibilities:

• Serve as the primary contact for customers by phone, email, and other communication channels.
• Enter, process, and manage customer orders accurately.
• Provide pricing, product information, availability, lead times, order status, and technical/product support as appropriate.
• Reviewing orders for completeness and forwarding incomplete orders for further processing.
• Informing customers about prices, shipping dates, and anticipated delays.
• Obtaining customers’ details and billing information (when applicable), and entering the information correctly on the order form.
• Notifying departments when supplies of items are low, or when orders could deplete available supplies.
• Preparing invoices, shipping documents, and contracts.
• Process and apply credit card transactions against immediate payment customers.
• Coordinating with production client requirements on custom orders received to ensure accuracy and completeness.
• Inspecting outgoing orders to ensure compliance with customer specifications.
• Processing invoices, shipping documents, labels, and any other related documents for financial processing.
• Point of contact for RMA process and completing proper paperwork to initiate and complete entire process.
• Handle customer complaints, returns, credits, replacements, and warranty-related inquiries.
• Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
• Filing purchase orders and all supporting documents accurately and timely in client files.
• Answering phones and routing calls to the appropriate staff members, as well as handling order desk inquiries.

Requirements:

• Associate degree minimum, bachelor’s degree preferred.
• Accounting processing/transactions understanding - 3 years minimum
• Bilingual in Spanish
• Computer literacy, including word processing, spreadsheet software, and database applications.
• The ability to handle customer complaints in a professional and calm manner.
• Excellent written and verbal communication skills.
• Analytical thinking, and excellent attention to detail.
• Superb time management skills and the ability to coordinate team activities.
• QuickBooks Enterprise