Guest & Member Relations - Premium Account Executive - Full-time

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

 

Mission

The Tampa Bay Buccaneers organization’s vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

 

 

 

Position Description

The Guest & Member Relations Premium Account Executive is responsible for providing exceptional, relationship-based service to Club & Premium Season Pass Members and managing a dedicated book of business and contributing to retention, revenue generation, and member satisfaction. The Associate executes the department’s retention, engagement, and service strategies through proactive outreach, personalized communication, and high-quality support across all membership touchpoints.

 

 

 

Essential Functions

• Member Relationship Management & Service Execution
  • Deliver exceptional, personalized service to Premium Members to strengthen loyalty, satisfaction, and long-term retention.
  • Manage a dedicated book of business of premium clients, maintaining consistent communication through outbound/inbound calls, emails, meetings, and in-person interactions.
  • Serve as the primary point of contact for assigned members, assisting with account needs including relocations, mobile ticketing, Krewe Card issues, payments, and benefit fulfillment.
  • Provide exceptional assistance and create a seamless experience for Premium all-inclusive guests by addressing inquiries, resolving concerns, and meeting service needs during all Premium stadium events.

• Retention, Revenue & Engagement Initiatives
  • Manage Premium contracts and Premium member initiatives, ensuring accurate fulfillment, timely delivery, and alignment with program standards to strengthen Premium membership value and satisfaction.
  • Drive renewals, referrals, add-ons, and upgrades by identifying member needs and proactively offering solutions or additional inventory.
  • Execute targeted outreach campaigns—including cancellations, past-due accounts, survey follow-ups, event invitations, and renewal likelihood outreach.
  • Support departmental revenue goals by utilizing relationship-building skills and understanding member preferences, usage, and account history.
  • Actively assist and manage special projects and member initiatives, ensuring accurate fulfillment, timely delivery, and alignment with program standards to strengthen membership value and satisfaction.

• Operational Support & Account Management
  • Maintain accurate and updated member information in CRM and ticketing systems, including account notes, payment updates, transfer requests, and ticketing resolutions.
  • Process account-related transactions such as payments, relocations, seat changes, and service adjustments with accuracy and efficiency.
  • Assist with billing questions, payment plan information, and compliance follow-up as directed by leadership.

• Event, Gameday & Experience Support
  • Serve as a frontline representative at all premium member-facing events including gamedays, Draft Party, Training Camp, autograph sessions, facility tours, exclusive experiences and all stadium events.
  • Assist in the execution of member presales and on-sales such as annual relocations, playoff presale windows, training camp access, draft party ticketing, and Krewe Perk Selection.
  • Provide onsite support to ensure smooth event operations and an exceptional member experience.

• Cross-Department Collaboration
  • Partner with internal teams—including Ticket Operations, Marketing, Premium, Finance, and Game Day Operations—to ensure accurate and timely delivery of member benefits, communications, and experiences.
  • Share trends, member feedback, and operational issues with the Manager to support process improvement and departmental efficiency.

 

 

 

Management Responsibilities

This position does not manage employees.

 

 

 

Skills & Abilities

Strong written and verbal communication skills

Active listening and interpersonal awareness

Effective time and resource management

Ability to prioritize tasks and meet deadlines

Strong organizational and follow-up skills

Ability to understand and meet customer needs

Strong service orientation and relationship-building skills

Conflict resolution and issue management

Openness to feedback and continuous improvement

Willingness to learn new systems or technologies

Flexibility in a fast-paced, changing environment

Strong attention to detail and accuracy

 

 

 

Additional Skills & Abilities

• Team-focused attitude with a professional and positive demeanor.

• Strong work ethic and flexibility to work evenings, weekends, and holidays as needed.

 

 

 

Experience & Education

• Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels with premium level clients

• A Bachelor's Degree or commensurate work experience

• Three or more years of customer service and/or retention experience

 

 

 

Technical Knowledge

Proficient with computers and standard office software

Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) or comparable tools

Skilled in preparing reports, spreadsheets, and presentations

Experience using collaboration platforms such as Teams, Zoom, or similar

Comfortable learning and navigating new systems or applications

 

 

 

Additional Technical Knowledge

• Experience using Archtics ticketing system and Salesforce CRM preferred

 

 

 

Work Environment

Extended evening, weekend work hours sometimes required

Required to work all home games

May have to work occasional holidays

Required to drive company vehicle, personal vehicle, or golf cart

Must be comfortable working in a high intensity setting, meeting tight deadlines and delivering quality results

 

 

 

Physical Fitness Standards

Computer and desk work a significant part of daily activities

Must be able to perform occasional physical tasks, which may include working outdoors for extended periods in varying weather conditions, including extreme heat

Ability to work in noisy environments

Sitting, standing, working with hands for extended periods of time

 

 

 

Equal Opportunity Employer

Buccaneers Team LLC (the “Club”) provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

 

 

 

Disclaimer

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Club reserves the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Club’s business, competitive considerations, or the work environment.

 

 

 

Accommodations

Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.

 

 

 

At-Will Employment

The position covered by this Job Description is expressly declared to be “at will,” meaning the Club has the right to terminate the employee’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee.

 

 

 

Privacy Notice

Any personal information that you provide to the Club as part of the recruitment process may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Club. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions, and analytics related to the Club’s recruitment practices. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Club, including sending you correspondence or general information relating to employment. Your personal data may be disclosed to Club affiliates and to third-party organizations providing services to the Club. Your personal data will be retained in accordance with the Club’s document retention policies and applicable laws.

 

 

 

It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.