Fulfillment Specialist

Description

         

Job Title

Fulfillment Specialist

Reports To

Fulfillment Manager

Position Location

Evanston, WY

Department

Customer Experience and Fulfillment

Position Type

Full Time Regular, Benefit Eligible

FLSA Status

Non-Exempt, Hourly

Compensation

$26 to $32; commensurate with experience 

Bonus Potential

5%

Travel Required

Less than 10%

 

Requirements

Minimum Qualifications 

• High school diploma or equivalent required; associate degree preferred
• 2–4 years of experience in billing, order management, or operations support
• Experience working within ERP systems and invoicing processes
• Strong attention to detail and data accuracy
• Ability to manage multiple tasks and meet deadlines
• Outstanding Microsoft Office skills (Excel, Word, PowerPoint).
• Valid Driver’s License and acceptable Motor Vehicle Record MVR.

Summary

A Little About Us

EnviroTech Services is committed to being the trusted partner that keeps roads safe and communities moving. Whether we are providing de-icing products to make winter travel safer or applying technology to reduce dust and improve travel on unpaved roads, our mission is to lead the industry with exceptional service and solutions that make a meaningful impact. We are dedicated to improving the environments in which our customers operate, supporting our business partners, and fostering a workplace where employees can thrive. Every day, we strive to drive progress through environmentally responsible, fit-for-purpose products that address real-world challenges.

 

About Your Role 

The Fulfillment Specialist is responsible for ensuring accurate completion of delivery orders and customer invoicing by validating delivery data, resolving discrepancies, and maintaining ERP accuracy.

Duties and Responsibilities

Essential Duties and Responsibilities include the following. Assist with other duties as assigned.      

 

Delivery Order Closeout & Validation

• Close delivery orders by verifying product, quantities, dates, and carriers
• Ensure all required documentation is complete prior to invoicing

Customer Invoicing & Revenue Accuracy

• Generate accurate customer invoices within the ERP system
• Validate pricing, quantities, and contractual requirements

Discrepancy Resolution & Corrections

• Manage SIA discrepancies and billing corrections
• Investigate root causes of errors and partner to resolve issues

ERP Data Integrity & Documentation

• Maintain accurate system records and audit-ready documentation
• Ensure adherence to established procedures and controls

Cross-Functional Support & Continuous Improvement

• Collaborate with Dispatch, Transportation, and Finance teams
• Support process improvement initiatives related to order accuracy and billing

 

Core Competencies 

• Detail Oriented - Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position.
• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

 

Working Conditions

• The work environment is the typical office and plant environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. This position may be exposed to chemicals, extreme weather conditions such as heat, cold, and wind.
• The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for prolonged period of time and use hands to handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• May be required to work irregular hours, nights and weekends or holidays and may be required to work on-call activities.

 

Company Benefits

• Medical, Dental and Vision Insurance options
• Company Sponsored Life Insurance and AD&D
• Voluntary Life Insurance and AD&D
• 401(k) Retirement Savings Plan with 6% Company Match with options to utilize the match through the Thrive program for student loan or emergency savings plans
• Paid Time Off Accrual 
• Employee Assistance Program (EAP)
• Tuition and Certifications Reimbursement Programs
• Eight (8) Paid Holidays Annually
• (1) Floating Holiday Annually

 

EnviroTech Services, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.