Night Shift Dispatcher - Full-time

Northwest Ambulance Dispatchers are responsible for providing the highest level of customer service to hospital and medical facility staff, as well as NWA field crews. Excellent interpersonal communication is paramount in this position.  

What we expect from you as a Northwest Ambulance Dispatcher:

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone system.
• Efficiently operating and managing computer systems, GANTT, and CAD.
• Maintaining accurate call logs and patient information.
• Familiarity with dispatching procedures and guidelines for field crews.
• Awareness of county and state protocols.
• Creating daily schedules for field crews.
• Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• Managing multiple incidents simultaneously.
• Assisting other dispatchers as required.
• Providing precise information and instructions to callers.
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Performing other assigned duties.