PATIENT SUPPORT REPRESENTATIVE-ADVANCED - DIABETES-NUTRITION

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S ADMINISTRATION BUILDING in Duluth, MN is seeking a PATIENT SUPPORT REPRESENTATIVE-ADVANCED to join our DIABETES-NUTRITION team!

Salary Range: $16.62 - $23.26 Hourly
Schedule/Hours: DAY ONLY, 8 hours
Weekend Requirement: Generally No Weekends
FTE: FULL TIME, 1.00 FTE
Off Premise On-Call: No

The Patient Support Representative (PSR), under the direction of the Manager, provides front desk coverage and support. The PSR may also perform various coding and charge entry processes where appropriate. The PSR functions as a Clinic Business Office patient resource and coordinates patient referrals as needed. The Patient Support Representative works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner.

MINIMUM QUALIFICATIONS

• Education: High School graduate or equivalent.
• Experience: One (1) year of related administrative experience.
• Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

• Education: N/A
• Experience: Physician or general office setting experience.
• Licensure/Certification/Registration: N/A

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office clerical functions. Knowledge of computerized office applications. Knowledge of customer relations principles. Ability to prioritize and complete tasks in a timely manner. Ability to demonstrate empathic, respectful and positive customer relations behaviors, both on the telephone and in person and to present a professional image. Ability to understand and follow oral and written instructions, work independently, demonstrate good judgment, and respond in a pleasant manner to patients and staff. Skill in computer keyboarding. Ability to write legibly, see, hear, read, walk, and speak English. Ability to travel to and from other clinics and/or departments in a safe and timely manner as assigned.

• READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Basic: Ability to write simple correspondence.
• SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Ability to bend, sit and lift objects up to twenty-five (25) pounds in weight. Ability to work more than eight (8) hours but less than twelve (12) hours.

• Stand - Occasionally Under 1/3 (1-2.5 hours)
• Walk - Occasionally Under 1/3 (1-2.5 hours)
• Sit - Continuously Over 2/3 (5.5 – 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
• Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
• Stoop, squat, kneel, or crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
• Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

Works in a normal office environment within a clinic practice setting. Little or no exposure to hazardous or unpleasant working conditions.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities.  

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit .

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