Payer Enrollment Coordinator

Welcome to One Community Health (OCH), where collaboration is at the heart of everything we do. As a Federally Qualified Health Center (FQHC) serving the Columbia River Gorge region, OCH brings together a diverse team of healthcare professionals, community partners, and stakeholders to deliver comprehensive, coordinated care to individuals and families. Our collaborative approach ensures that every patient receives holistic, patient-centered care that addresses their unique needs and preferences. At OCH, we believe that by working together, we can achieve better health outcomes for our community as a whole. If you're passionate about teamwork, innovation, and making a difference, OCH is the perfect place to grow your career and impact lives.

The Payer Enrollment Coordinator is responsible for timely completion of initial and re-credentialing insurance enrollments for all providers (licensed independent practitioners (LIP), other licensed or certified practitioners (OLCP), and other clinical staff (OCS)). Additionally, this role will research payer credentialing and billing issues and work in conjunction with the Revenue Cycle Manager to identify and resolve issues with provider enrollments. The Payer Enrollment Coordinator collaborates with human resources, clinic leadership, providers, and payers to ensure a smooth and successful credentialing process.

This position is full-time and qualifies for hybrid-remote work after an in-office training period at our Hood River clinic location. This position will require relocation to the Hood River, Oregon or in the surrounding area.

Minimum Qualifications:

• High School Diploma or GED Required
• 1 to 2 years of recent experience in medical, dental, or behavioral health operations (billing, credentialing, or enrollment).
• Rapidly learn, absorb, and follow business rules, payer requirements, and internal workflows.
• Use strong interpersonal, analytical, and problem-solving skills to resolve issues.
• Work effectively with a diverse workforce in a multicultural environment.
• Work well in a team environment while also being independent and self-directed.
• Maintain initiative and professionalism in a fast-paced environment; remain calm and effective in urgent situations.
• Follow established escalation pathways when needed.
• Produce accurate, high-volume work while meeting timelines and due dates.
• Understand HIPAA, privacy laws, and other applicable regulations.
• Adapt to a dynamic and changing community health care environment.
• Travel to OCH multi-site health centers as requested; maintain a valid driver�s license.
• Identify learning needs and goals and develop a plan to meet them.
• Take ownership for commitments, learn from mistakes, and communicate openly about outcomes.
• Adjust to change thoughtfully and professionally; offer alternatives when appropriate and support final decisions.
• Provide timely, professional service to internal and external customers.
• Teamwork: Meet deadlines, value others� perspectives, and promote a positive team environment.
• Use sound judgment, analyze root causes, and make timely decisions; involve others as needed.
• Complete tasks promptly, review for accuracy, and consider downstream impacts.
• Work independently, resolve issues, and seek process improvements.
• Results Orientation: Focus on measurable outcomes, follow through on commitments, and persist through obstacles.
• Proficient with computers and common productivity tools, including spreadsheets and word processing software.
• Strong organization skills with a high degree of attention to detail.
• General office skills, including e-fax, email, filing, shared-drive document management, instant messaging, copiers, and phone systems.
• Work independently and follow through on tasks; consistently meet deadlines.
• Excellent verbal and written communication skills with a customer service orientation.
• Comfortable communicating frequently with providers and cross-functional teams.

Preferred Qualifications:

• Associates degree
• FQHC/RHC experience
• 2+ years completing the provider enrollment process with insurance companies.
• Experience using JIRA and/or EPIC or another EHR
• Certification in credentialing

Benefits & Perks:

• Medical, Dental & Vision,
• Life, Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k Plan
• 200 hours of Paid Time Off (PTO) annually
  • Not including 6 paid Holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts
• Financial Training with KeyBank
• Employee Wellness Events and Team Challenges
• Local Gym Membership Discounts
• Additional compensation for Bilingual proficiency (English & Spanish)

Compensation:

• Hourly/Non-exempt: Starting at $23.00 per hour, increases depending on experience.
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.