Office Manager

Office Manager (Part-Time Evening Shift)
Location: Brentwood, TN
Hours: varied
Job Type: Part-Time

About Us
Provive Wellness of Brentwood is an outpatient mental health and substance use disorder treatment center committed to treating the root causes of addiction and fostering long-term wellness. We are seeking a reliable and organized Office Manager (Part-Time) to support our evening operations and ensure a welcoming, efficient environment for clients and staff.

Position Overview
This part-time role is primarily responsible for front desk operations, client appointment coordination, follow-ups, processing payments, and making sure the office is running smoothly during the late-day hours. You will be the face of the center for afternoon arrivals, helping to create a calm, supportive atmosphere for clients in care.

Key Responsibilities

Front Desk Operations

• Greet clients and visitors in a warm, professional manner

• Answer incoming calls and log all inquiries into Dazos (CRM)

• Keep the front desk and waiting area clean, organized, and stocked

Scheduling & Client Follow-Up

• Follow up with clients regarding upcoming or missed appointments

• Reschedule as needed and log all communications appropriately

• Coordinate with clinical team on schedule changes and reminders

Payment & Coordination

• Collect co-pays, deductibles, and self-pay amounts

• Process payments accurately through Sunwave (EMR)

• Confirm financial arrangements or payment plans with clients

Office Flow & Facility Support

• Ensure client meals are ordered and ready for scheduled times

• Monitor and maintain office supplies, light cleaning tasks as needed

• Report any facility issues or maintenance needs promptly

Additional Responsibilities

• Conduct and upload drug screens in compliance with facility policy

• Send and upload faxes as needed

• Perform other duties as assigned by management

Qualifications

• Prior experience in administrative, front desk, or office coordination roles (preferably in a healthcare or behavioral health setting)

• Strong communication and follow-up skills

• Familiarity with EMR/CRM systems like Sunwave and Dazos a plus

• Highly organized and able to multitask in a dynamic environment

• Compassionate, punctual, and professional demeanor

Schedule & Compensation

• Schedule: Tuesday/Thursday 4:30-8:30PM & Saturday 8:30-3pm

• Status: Part-time (with potential to grow based on performance and facility needs)

• Pay: Competitive hourly rate based on experience

Why Join Provive Wellness?

• Support a mission-driven team focused on real recovery

• Gain experience in behavioral healthcare operations

• Be part of a growing, supportive organization committed to staff and client success

Apply today to join Provive Wellness of Brentwood and help us create a warm, efficient, and client-centered experience every afternoon.