COMMUNICATION TECHNICIAN - KANE - Full-time

Minimum Education and Experience Requirements:

• A high school diploma or its equivalent. 

Position Duties:

• Transfers incoming calls and places outgoing calls through a computerized telephone system at the Glen Hazel Regional Center or through a non-computerized telephone system at the other three centers, to the appropriate person or unit.
• Assists in locating residents or employees by use of a central switchboard computer.
• Announces scheduled religious services and recreational and social activities over the regional center public address system. 
• Pages employees and visitors as required.
• Contacts supervisors and managers via digital pagers when the overhead paging system is restricted.
• Implements the center’s emergency plans relating to fire alarms, disaster drills, bomb threats, utility disruptions, and power line failures, and conducts weekly or monthly fire alarm tests and drills.
• Maintains resident and employee directories on the computerized console.
• Greets and assists visitors to the center and provides general information and directions.
• Sorts incoming and in-house mail to the appropriate resident, department, or employee; bundles and sorts outgoing mail and packages; delivers mail to departments and nursing units.
• Assists residents and staff with questions or problems concerning delivery or distribution of mail.
• Performs other related duties as required or requested.

Knowledge of:

• Excellent customer service skills
• General office practices and procedures

• Learn the computerized console at the Glen Hazel Regional Center
• Understand and carry out written and oral instructions
• Communicate effectively with employees, residents, supervisors, and the general public
• Push a mail cart through the specified regional center
• Establish and maintain effective working relationships with residents, co-workers, and supervisors, and other related employees

Hiring Requirements:

Background, Real Estate Tax, Drug and Medical:

Allegheny County employment policy requires that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, along with a drug test and medical examination/s as required for the position. In cases a pre-employment drug/medical screening is required, testing must be completed within 48 hours of the acceptance pf the conditional offer of employment.

Residency:

New hires are required to reside in Allegheny County within one (1) year of appointment.

Veteran's Preference:

Will be awarded to eligible candidates where applicable.