At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Backcountry is seeking a skilled and knowledgeable Retail Shop Technician to join our team. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.

Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.

Perform quality assurance checks on all products prior to customer delivery.

Assist customers with technical support and product inquiries.

Provide support to sales associates with product knowledge and recommendations.

Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.

Work collaboratively with the team to meet sales goals and provide exceptional customer service.

Participate in ongoing training and development to stay up-to-date on industry trends and products.

Assist on the sales floor as needed.

Assist the Store Manager in opening and closing the store as needed.

Ensure the store is properly secured and alarm systems are functioning correctly

Manage cash and credit card transactions, and perform daily cash reconciliation

Other duties as assigned by management team and Lead Shop Tech.

What you bring to the role:

1+ years of experience in a retail shop technician or similar role.

Strong mechanical aptitude and technical skills with outdoor gear and equipment.

Excellent customer service skills and ability to communicate effectively with customers.

Ability to work independently, manage multiple tasks, and prioritize effectively.

Knowledge of the latest industry trends and products.

Ability to work flexible hours, including weekends and evenings.

Must be able to lift up to 50 pounds.

High school diploma or equivalent.

Technical certifications related to outdoor gear and equipment preferred.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

Shop Technician (Part Time) - Part-time

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