Office Admin/Communications Associate

Company Description

ACD Direct is a growing national company based in Farmington, Utah.  We provide technically viable solutions to clients who need telephone-based support for fundraising, live technical assistance and other call based services.  We have developed an economical, customizable and user-friendly product aimed to meet our clients' business needs.  With end user in mind, All ACD Direct solutions are designed to optimize resources, maximize efficiency/productivity and simplify processes.

Title: Office Admin/Communications Associate

Status: Non-Exempt/Administrative

Department: Call Center

Reports to: Director of Operations

Location:  On Site

Wage/Salary:  $10.25 per hour

Scheduling:  25-40 Hours Per Week

Application Process:  Resume Required

We are looking for an individual who is efficient and comfortable being a member of a team. The ability to multi-task is essential in this position. The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

Office Administration primary duties include:

• Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
• Implement and monitor projects as directed by management, and see the programs through to completion
• Generate memos, emails and reports when appropriate
• Maintain office supplies by checking inventory and order items
• Respond to questions and requests for information
• Answer incoming calls and emails, and assume other receptionist duties when needed

Communications/Marketing primary duties include:

• Build and manage a rich content that attracts a qualified audience to our owned properties (including newsletters, whitepapers, social media posts, reports, webinars, infographics, etc.).
• Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
• Build and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
• Run regular social promotions and campaigns and track their success (e.g., Twitter chats, LinkedIn discussions, etc.).

• Responsible for assisting with hiring manager’s duties including: online job postings, reviewing resumes and applications, setting up interview appointments, interviewing prospective employees, researching candidates who previously worked for ACD Direct and aiding in hiring decisions.
• Coordinates, implements and supports social media marketing projects, processes and programs

• Proficiency in MS Office with expertise in Microsoft Word, Outlook and Excel

• Ability to analyze and revise operating practices to improve efficiency

• Detail oriented and comfortable working in a fast-paced office environment

• Exceptional communication skills

• Superior organization skills and dedication to completing projects in a timely manner

All your information will be kept confidential according to EEO guidelines.