Operations Manager (Physical Security)

Overview

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.

Job Skills / Requirements

Job Title: Operations Manager

Location: Austin

Company: United Protective Services

 

Position Overview:

United Protective Services is seeking a detail-oriented and highly organized Operations Manager to support our Austin branch. This role is heavily focused on administrative operations, ensuring the seamless coordination of scheduling, payroll, compliance, and client support functions. The ideal candidate thrives in a fast-paced environment, excels in process management, and brings a high level of accountability to daily operations.

 

Key Responsibilities:

 

• Oversee and manage administrative functions for branch operations
• Coordinate and maintain employee schedules, ensuring proper coverage across all sites
• Review, approve, and audit timekeeping and payroll data for accuracy
• Maintain compliance with company policies, client requirements, and regulatory standards
• Support onboarding processes, including new hire documentation and system setup
• Act as a liaison between field personnel, clients, and leadership to ensure clear communication
• Track and report on operational metrics, including overtime, staffing levels, and performance indicators
• Assist with billing support, invoice verification, and documentation management
• Maintain accurate records within systems such as WinTeam or similar platforms
• Identify opportunities to improve administrative efficiency and implement process improvements

 

Qualifications:

 

• 3+ years of experience in operations, administration, or office management (security industry experience preferred)
• Strong organizational and time management skills with the ability to multitask effectively
• High attention to detail and accuracy, particularly in payroll and scheduling
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with workforce management systems preferred
• Excellent communication and problem-solving skills
• Ability to work independently while supporting a team-oriented environment

 

Preferred Qualifications:

 

• Experience in the security, hospitality, or service industry
• Familiarity with scheduling platforms and timekeeping systems
• Experience supporting multi-site operations

 

Compensation & Benefits:

 

• Competitive pay based on experience
• Health, dental, and vision benefits
• Paid time off
• Opportunities for advancement within a growing organization

 

Why Join Us:

At United Protective Services, we are committed to operational excellence and building strong client partnerships. This role offers the opportunity to play a critical part in the success of our branch by driving efficiency, organization, and support across all administrative functions.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance