Collections Specialist
•30 days ago
| Verified Pay check_circle | Provided by the employer$16 per hour |
|---|---|
| Hours | Full-time |
| Location | Williamsville, NY Williamsville, New York open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$14.7
$16.00
$24.65
About this job
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
About the Role:
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Position Overview:
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
Key Responsibilities:
- Manage a portfolio of delinquent accounts to drive timely and consistent collections
- Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
- Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
- Perform skip tracing to locate individuals with outstanding debts
- Accurately document all client interactions and maintain detailed records in the system
- Review accounts for discrepancies and work toward timely resolution of billing issues
- Collaborate with team members to improve collection strategies and overall performance
- Monitor payment activity and identify trends, reporting significant changes to management
- Escalate complex or sensitive cases as needed
- Consistently meet or exceed individual and team performance goals
- Deliver a high level of customer service to build and maintain positive client relationships
Qualifications:
- High school diploma or equivalent
- Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
- Strong negotiation, problem-solving, and conflict resolution skills
- Excellent verbal and written communication abilities
- Ability to handle sensitive financial matters with professionalism and empathy
- Proficiency with basic computer systems; experience with SCollect or collections software is a plus
Skills & Attributes:
- Results-oriented with strong follow-through
- High level of integrity and professionalism
- Detail-oriented with strong organizational skills
- Ability to work both independently and collaboratively
- Adaptable and comfortable in a dynamic, fast-paced environment
Compensation & Benefits:
- Competitive base salary with performance-based incentives
- Paid time off
- Opportunities for career growth and professional development
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1255607990 Posted: 2026-04-29 Job Title: Collection Specialist
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