Credentials Manager - Full-time

Job Summary

The Credentials Manager provides operational leadership and oversight of hospital credentialing, privileging and onboarding functions. This role is responsible for supervising credentialing personnel and ensuring the efficient, compliant administration of medical staff credentialing and privileging processes. The Credentials Manager works collaboratively with Medical Staff leadership, including the Credentials Committee Chair and Chief Medical Officer (CMO), to facilitate timely review and approval of practitioner applications and to support Medical Executive Committee (MEC) activities. Reports to the Corporate Director of Medical Affairs under the Chief Medical Officer. 

Responsibilities

Staff Management:

· Directly supervises and manages assigned staff.

· Provides leadership, coaching and performance oversight.

· Plans, organizes, and directs daily work activities of team members.

· Responsible for hiring, onboarding, training and evaluating staff.

· Develops staff schedules and ensures adequate coverage.

· Promotes staff engagement, accountability and professional development.

· Ensures compliance with organizational policies and regulatory requirements.

· Manages workload distribution and monitors productivity and turnaround time metrics.

Credentialing:

· Develop, recommend, implement, and monitor approved Credentialing policies, procedures, and processes while identifying issues that impact the ability of the organization to successfully meet accreditation and regulatory standards, medical staff governing documents, as well as the needs of the organization when possible.

· Coordinating reappointment cycles across Vandalia.

· Work closely with the Medical Staff Services staff for Vandalia North facilities.

· Accountable for assuring ongoing high-quality support for Credentials Committee activities as liaison to the Credentials Chair and, to include appropriately flagging files, attention to the details needed for discussion, Dept Chief reviews via Virtual Committee, agenda prep, pre-meeting prep and oversight, minutes content and reports to MSEC and Board.

· Accountable to ensure staff have appropriately prepared new appointees and APPs with their onboarding processes.

· Function as an Administrator for credentialing software while developing policies/procedures for data management, input, and reporting while working with the Lead System Analyst to monitor and evaluate data reliability.

· Work in conjunction with the Privileging Manager to ensure privileging processes are accurate and institutional criteria has been created prior to granting privileges for new procedures.

· Manage the pre-application process to determine whether a candidate meets the minimum threshold eligibility criteria prior to application process.

· Excellent communicators and ensuring staff are communicating the needs to key stakeholders.

(Direct responsibilities for Vandalia CAMC and PMC and indirect for GVMC) 

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• Associate's Degree (Required) Associates or bachelors degree and 2 years’ experience in medical staff services or credentialing or SUBSTITUTIONS May substitute Degree with minimum 4 years Medical Staff Services experience and Coordinator/Manager experience.

Credentials 

• Cert Prov Cred Spec
• Cert Prof in Med Services

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lauren R. Lane lauren.lane@vandaliahealth.org