Administrative Coordinator - Full-time

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ADMINISTRATIVE COORDINATOR

Oncology Return Patient Scheduler - NC Cancer Hospital
Scheduled Work Hours: 8:30 a.m. – 5:00 p.m. (M-F Days) 

JOB SUMMARY:

Under general supervision of the Oncology Return Access Supervisor, the return scheduling team coordinates and oversees complex scheduling, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, provides professional assistance to physicians, nursing, clinics, and management staff and also providing guidance and making suggestions regarding daily operations. Provide training support for current and new hires.

Scheduled work hours are Monday through Friday 08:30 a.m. to 5:00 p.m., with flexibility to work as early as 7:30 a.m. and as late as 6:00 p.m. as needed.

RESPONSIBILITIES INCLUDE:

-Completing the check-out process for all patients

-Maintaining a daily End of Day report for assigned disease group

-Maintaining No Show, Cancel Visit, and Reschedule report as outlined in the departments guidelines

-Cross-training and cross coverage with other disease groups as needed

-Complex coordination of appointments for patients

-Scheduling from internal requests

-Maintaining work queue scheduling requests for assigned disease group.

-Answering incoming calls and returning calls from voicemail

-Participating in department quality improvement activities

-Attending daily morning huddle and monthly staff meetings

Assist in maintaining employee timecards 

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Three (3) years of clerical or administrative experience.
● If Bachelor's degree, one (1) year of clerical or administrative experience.
● If Associate's degree, two (2) years of clerical or administrative experience.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Return Patient Access

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.