Customer Service Representative - Sample Fulfillment Associate, Flooring2 - Full-time

• Customer Communication: Answer incoming phone calls and manage the general company email inbox, providing prompt and helpful responses to inquiries.
• Order Fulfillment: Accurately enter and place customer orders into our system, ensuring product codes and measurements are correct.
• Sample Logistics: Physically pull requested flooring samples from our showroom/warehouse and prepare them for mailing to customers.
• Billing Support: Perform basic Accounts Receivable tasks, including reaching out to clients for payment updates and assisting with collection reminders.
• General Support: Work closely with the warehouse team to confirm stock levels and update customers on delivery timelines.

• Customer-First Mindset: You enjoy talking to people and can maintain a professional, calm demeanor even when solving problems.
• Detail-Oriented: You have a high degree of accuracy-especially when it comes to numbers, measurements, and invoice details.
• Physical Ability: You are comfortable being on your feet and able to lift/move flooring samples (up to 30 lbs) to prepare them for shipping.
• Tech Savvy: Familiarity with Microsoft Office (Outlook/Excel) and the ability to learn inventory management software quickly.
• Communication: Strong verbal and written skills for both sales support and billing inquiries.

• High School Diploma or equivalent required.
• 1–2 years of experience in customer service, office administration, or a retail environment (home improvement experience is a plus!).
• Reliable transportation to our Kent location.
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Are you eager to learn? Do you have good communication skills? Are you self-motivated? Do you take pride in your work? Are you a hard worker with a positive, can-do attitude? If so, you might just be perfect for this position. Act now!

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this entry-level warehouse job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!