Learning Experience Designer - Full-time

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. 

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Under the supervision of the Learning Experience Manager/Team Leader, the Learning Experience Designer will develop and sustain strong partnership with the Learning & Development Team and other organizational key stakeholders as needed for curriculum development. They bring their expertise to successfully drive the Credit Union’s efforts in the development, design, and implementation of engaging and effective learning content. This role provides directions on instructional design models, adult learning theories, training needs analysis, training effectiveness, and prepares Learning & Development Specialists to successfully deliver the designed content. 

1. Provide expertise by leading development, implementation, and evaluation of all technical training, education, leadership development content, and other relevant business content
2. Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, and point within the learning process
3. Create learning content for traditional, online, self-paced and blended approaches
4. Analyze performance needs and designs, develops, and assesses specific learning solutions that are focused on continuous organizational learning and development needs
5. Create and develop performance and competency-based learning and performance support solutions that promote practice, retention, and application of new skills and knowledge
6. Define learning objectives and goals for success. Maps these to appropriate learning modality to build a robust training curriculum
7. Build change management plans by leading or supporting a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
8. Lead in defining the communication plan designed to positively influence or change behavior; develops tailored messaging and identifies appropriate distribution channels
9. Conduct content reviews with Learning & Development Specialists and/or stakeholders to ensure accuracy and validity of all training deliverables
10. Perform all duties and maintain all sensitive data with the highest standard of confidentiality and professionalism
11. Display mutual respect, trust and dignity, acting in the best interest of the credit union at all times. Display solid ethics and integrity

1. Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, and various types of performance support
2. Proven knowledge of Instructional Design theory, iterative development processes, visual design principles, and evaluation methods
3. Strong organizational skills and ability to build/set schedules and adhere to strict timelines
4. Proven knowledge and use of AI within instructional design including high competency with prompt engineering
5. Excellent listening skills and customer service attributes
6. Must possess clear and effective oral and written communication skills