Patient Service Representative, Physical Therapy (Per-Diem)

Job Summary

The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients. This position will provide support to our Physical and Occupational Therapy Departments for our Northern Region including Amherst, East Amherst, and Niagara Falls.

Duties and Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.
• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.