Case Management Lead - Valdosta, GA

Summary: The Workforce Group a LEMOINE company, is seeking a compassionate and experienced Case Management Lead to support the Georgia Housing Recovery & Rehousing Program (GA HRRP). In this leadership role, you will oversee onsite case management operations, ensuring the delivery of high-quality services to individuals and families affected by disaster events. The Case Management Lead will guide a team of Case Managers through intake, eligibility, and placement processes while providing mentorship, resolving escalated issues, and collaborating closely with program leadership and community partners.

Location: Valdosta, Georgia

• Supervise and support Case Managers in conducting intake and eligibility assessments.
  
• Monitor daily case management operations to ensure consistency, accuracy, and timeliness in service delivery.
  
• Review and verify complex eligibility documentation and assist in resolving challenging or escalated cases.
  
• Provide coaching, training, and guidance to case management staff to promote professional development and adherence to program protocols.
  
• Coordinate with site supervisors, program leads, and local stakeholders to maintain smooth operational flow and ensure client needs are met.
  
• Maintain oversight of case documentation and data entry to ensure compliance with program guidelines and confidentiality standards.
  
• Identify process improvements and assist in the implementation of updated procedures or tools to enhance service delivery.
  
• Support applicants through the housing placement process and serve as a point of contact for high-priority or high-needs cases.
  
• Maintain professionalism and empathy in a fast-paced, high-stress environment while promoting a culture of accountability and compassion.
  
• Perform other job-related duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities: Bachelor’s degree in social services, human services, emergency management, or a related field is required. Minimum of 2 years of experience in case management or related field, with at least 1 year in a supervisory or lead role preferred. Experience in disaster response or housing programs is strongly preferred.

• Excellent interpersonal, organizational, and communication skills.
  
• Proven ability to mentor and manage staff while maintaining program quality and standards.
  
• Strong problem-solving skills and the ability to handle sensitive and complex cases with discretion.
  
• Must be able to work independently and collaboratively in a team-based environment.
  
• Bilingual skills are a plus.
  

The Workforce Group is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.