Front Desk Clerk - Full-time / Part-time

Best Western Eagles Inn – Morehead, KY

Full-time / Part-time
Schedule: Evenings, weekends, and holidays required

Best Western Eagles Inn is seeking a dependable and customer-focused Front Desk Clerk to join our team. This position is responsible for delivering exceptional guest service while efficiently managing front desk operations, including check-in/check-out, reservations, and guest assistance.

The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced hospitality environment while maintaining a welcoming and organized front desk presence.

• Greet guests and provide efficient, courteous check-in and check-out service
• Manage reservations, room assignments, and guest accounts with accuracy
• Answer phone calls and respond to guest inquiries and requests
• Handle guest concerns promptly and professionally, working toward resolution
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Communicate effectively with housekeeping and maintenance teams
• Follow all hotel policies and procedures, including safety and security standards
• Provide information about hotel amenities and local area attractions

• Previous customer service experience preferred (hotel experience a plus)
• Strong communication and interpersonal skills
• Basic computer proficiency
• Ability to multitask and remain organized in a fast-paced environment
• Reliable attendance and punctuality

To perform the essential functions of this position, candidates must be able to perform the following with or without reasonable accommodation:

• Stand and/or walk for extended periods of time
• Lift, carry, push, or pull up to 50 pounds occasionally
• Bend, stoop, kneel, and reach as needed
• Respond appropriately in emergency situations, including assisting guests and following safety procedures
• Safely navigate stairways in the event of elevator outages or emergencies
• Maintain awareness of surroundings to support guest safety and property security

This position operates in a front desk/lobby setting with frequent guest interaction and moderate noise levels. The role may require working during high-demand periods, including weekends, holidays, and peak travel times.

• Paid time off (PTO)
• Employee hotel discounts
• Optional dental and vision insurance
• Opportunities for growth and advancement

Best Western Eagles Inn is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

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