Patient Appointing Service (PAS) Clerks - Healthcare

Patient Appointment Services (PAS) Clerk
Location: Tacoma, Washington
Support the Military Community - Civilian Opportunity at Puget Sound Military Appointing Center

Compensation & Benefits:

• Hourly Pay: $19.00 - $22.00
• Health & Welfare Fringe Benefit: $5.09 per hour
• Paid Time Off: 10 days annually (based on 8-hour days)
• Paid Holidays: 11 days per year
• Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked
• 401(k): Company-funded match and Safe Harbor
• Medical, Dental, and Vision Plans Available
• Life Insurance and Accidental Death Coverage
• Short- and Long-Term Disability Plans
• TRICARE Supplemental and Additional Benefit Plans
• Employee Assistance Program
• Pet Insurance Plans
• Will Preparation Services

Position Overview:

Primary Responsibilities:

• Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies.
• Verify patient eligibility through the DEERS system and update demographic information as needed.
• Assist with appointment coordination for both primary and specialty care referrals.
• Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination.
• Process secure message appointment requests and assist with drive-time mapping for specialty care.
• Adhere to access-to-care and drive-time standards to ensure timely service delivery.
• Mail appointment information to beneficiaries as required.
• Maintain compliance with HIPAA and other regulatory requirements.
• Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions.

Qualifications:

• High school diploma or GED required.
• Proficiency in Microsoft Word, Excel, Access, and similar applications.
• Strong verbal and written communication and customer service skills.
• Ability to identify problems and apply appropriate solutions.
• Must be eligible for a Common Access Card (CAC) and be able to obtain clearance for the worksite.
• Prior healthcare administrative experience preferred.

401(k) available Paid Holidays LTD, STD, and medical, dental, life, and vision options available