Event Services Lead | Part-Time | Mullins Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

This Event Services Lead position will have the opportunity to learn and get a hands-on look at the planning and execution of various Mullins Center events. Will get insight on event staffing, event security, and event management for events including sporting events, concerts, & family shows.

 

This role pays an hourly rate of $17.50

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

 

This position will remain open until May 29, 2026.

About the Venue:

The Mullins Center is officially hiring for the upcoming school year. Whether you are a student looking for relevant experience in facility management, or just looking for a part time job to earn some extra money, the Mullins Center is a great place to work throughout the school year. The William D. Mullins Memorial Center is a multi-purpose 10,500 seat facility on the campus of the University of Massachusetts. It is home to UMass basketball and hockey, the facility hosts concerts, family, ice and theater shows.

Responsibilities:

• Gets insight to all Event Service activities for events at the Mullins Center, including planning, set-up procedures, event staffing, security, and post event billing.  
• Learn and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, & emergency procedures are followed by working alongside the Event Manager.
• Resolves problems in a timely manner; analyzes and gathers information and identifies alternative solutions quickly & effectively.
• Participate in formulating and administrating company policies and developing long-range goals and objectives for the Guest Services department.
• Prepare staffing estimates and complete settlement bills for accounting when necessary.
• Assist with scheduling staff and ensuring events are staffed appropriately based on estimated attendance.
• Assist with shift changes, payroll issues and scheduling questions.
• Be present for majority of the Mullins Center events.

Qualifications:

• Current student or recent graduate from a university program in venue management, event management, sport management, or related field.
• Previous experience coordinating events/programs preferred.
• Must be detail oriented, have strong organizational skills, and demonstrated written, verbal skills.
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously. 
• Must possess strong leadership skills and be a team player.
• Able to work various hours, including daytime office hours, holidays, evenings and weekends.
• Proficient computer skills including Windows, Outlook, Word, Power Point, and Excel.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.