Patient Care Coordinator - Full-time

is a patient-focused hearing care practice dedicated to helping people reconnect with the sounds that matter most. Their Key West location offers a welcoming, supportive environment where patients feel heard, cared for, and confident in their hearing journey.

Position Overview

Hear Again America is seeking a Patient Care Coordinator to serve as the first point of contact for patients and play a key role in creating a positive, organized, and friendly office experience.

Key Responsibilities

• Greet patients warmly in person and over the phone
  
• Schedule appointments and manage the daily clinic calendar
  
• Verify patient information and assist with intake forms
  
• Collect payments and handle basic billing or insurance-related tasks
  
• Maintain organized patient records and office files
  
• Coordinate with providers to support efficient patient flow
  
• Assist with general administrative and office support duties
  
• Ensure the front office remains clean, welcoming, and professional
  

Qualifications

• Friendly, professional communication skills (in person and by phone)
  
• Strong organizational skills and attention to detail
  
• Comfort using computers, scheduling systems, and basic office software
  
• Ability to multitask and stay calm in a busy office environment
  
• Customer service, administrative, or front office experience preferred
  
• Medical or hearing healthcare experience is a plus, but not required
  

Benefits

• Health, dental, and vision insurance
  
• Life insurance
  
• Paid time off (PTO)
  
• Paid holidays