Senior Patient Service Representative

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services. 

Responsibilities: 

• Assists patients in the checking in/checking out process and completing necessary paperwork. 
• Educates patients in post care instructions and their healthcare coverage responsibilities. 
• Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed. 
• Scans lab reports, consultations, office notes, and messages for placement in appropriate charts. 
• Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately. 
• Forwards records to Bon Secours Charity Health or other parties as directed. 
• Assists physician in obtaining patient results and scheduling office appointments when needed. 
• Maintains inventory of medical supplies, immunizations, and equipment in order to request supplies in a timely manner. 
• Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer. 
• Logs all samples received with expiration dates, manufacturers, and lot numbers. 
• Records all distributed samples by patient name, date, and number of samples given. 
• Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.
• Records all injections and immunizations in medication log as well as patient chart. 
• Performs all functions as necessary for the successful implementation of the NYS immunization transmissions. 
• Handles all questions regarding the office and procedures. 
• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager. 
• Oversees the daily schedule for the physician Understands and helps assure compliance with HIPAA. 
• Performs other duties as assigned. 

Qualifications/Requirements: 

Experience: 

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred. 

Education: 

High School Diploma or equivalent required. 

Licenses / Certifications: MA or Order entry certificate preferred. 

Other: 

N/A 

Special Requirements: 

N/A