Medical Assistant - New Mexico ALB - Full-time

The Medical Assistant is responsible for supporting Nursing and/or Prescriber staff in activities related to clients’ physical and behavioral health, medications, and rehabilitation and support services, and sharing shift-management responsibility with other staff.  

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer 
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Medical Assistant Client Care Activities: Conducts person-centered client care services to support health, wellness, and increased independence for individuals served as evidenced by:

• Assists Nurse in conducting client assessment of health, mental status, physical health, substance use, social development, and daily living skills.
• Schedules, and administers medical assessments of client physical health, making referrals to community physicians as appropriate and coordinating psychiatric treatment with medical treatment as appropriate.
• Provides direct clinical services to clients and/or groups related to topics that may include, but are not limited to, symptom management/education, daily living skills, hygiene, physical health, nutrition/food education, social skills, and community resources.
• Conducts Travel / Transportation as appropriate related to client needs including, home visits, client appointments, hospital visits, pharmacy visits.
• Provides symptom education to clients and staff as appropriate on topics including but not limited to psychopharmacology, mental health conditions/symptoms, physical health conditions/symptoms, wellness, and safety.
• Provides on-call intervention as required.

Prescriber Support: Assists nursing staff and medication prescriber as evidenced by:

• Arrangements for required lab work as appropriate.
• Process refill request includes review of client chart, assessment of appropriateness of request, and consult with prescriber as required.
• Completes prior authorization for medication processing (includes review of client chart, assessment of med need & potential alternatives, consult with prescriber)
• Under direction/supervision of Nurse, completes in-person assessment including physical assessment of symptoms, presentation, vitals, etc. and communicates information to prescribers.

Medications and Medication Room Support: Assists nursing staff in activities related to medication room operation and compliance as evidenced by:

• Under direction of nurse, properly maintains, disposes of, and orders medications.
• Awareness and support of tracking and security of medications including controlled substances.
• Under director of nurse, receiving and disseminating medication in accordance with agency and pharmacy requirements.
• Participates in providing medication administration and medical services as appropriate including injection administration.
• Assures that all needed medical supplies are appropriately stocked and medication orders/changes are noted and ordered in a timely fashion.
• Assist nurse with preparation and ongoing compliance related licensing requirements including pharmacy audits and state med room licensure.

Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by: 

• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Consults and coordinates with internal and external providers and relevant treatment team members to maintain coordination in the treatment process.

Outreach, Engagement, Follow-Up:  Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:

• Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity:  Provides culturally appropriate services to diverse populations as evidenced by:

• Providing services that are person-centered.
• Providing services that are culturally relevant.
• Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation: Completed documentation that meets identified expectations as evidenced by:

• Documenting all services provided within expected time frames.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity:  Consistently meeting established productivity standards as evidenced by:

• Demonstrating excellent organizational skills.
• Demonstrating effective use of time management techniques.
• Demonstrating the use of effective engagement skills.
• Consistently meeting established productivity standards.

Staff Development Activities:  Participates in staff development activities to increase skills and professional development as evidenced by:

• Participating in and completing all required trainings in an accurate and timely manner.
• Identifying and requesting training or skill enhancement opportunities.
• Engaging in cross-training activities with other team members.
• Attending and participating in required meetings and supervision sessions.
• Demonstrates the ability to apply supervisory recommendations to work performance.

Other: Completes other administrative support duties and special projects as developed and assigned.