Administrative Associate - Full-time

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Oncology Registration Administrative Associate

NC Basnight Cancer Hospital

Position Summary

The Oncology Registration Administrative Associate may perform duties of an administrative representative with greater autonomy and discretion. This role requires expanded knowledge of office and clinic procedures, the ability to exercise independent judgment, and strong problem-solving skills while delivering compassionate, patient-centered service.

Key Responsibilities

• Serve as thefirst point of contact for all NC Basnight Cancer Hospital patients
• Performpre-registration standard work, ensuring accuracy and completeness
• Register patients and complete encounter forms in accordance with organizational policies
• Collect patient payments and accurately obtain insurance information
• Verify insurance eligibility and coverage; may contact insurance companies directly as needed
• Review and verify outstanding balances owed to UNC Health
• Make appropriate referrals to financial counseling and related departments
• Provide patients with support, guidance, and assistance throughout the registration process
• Train and support new staff using clear verbal and written communication

Knowledge, Skills, and Abilities

• Customer Focus – Prioritizes patient needs and consistently goes above and beyond to provide excellent service
• Problem Resolution – Demonstrates the ability to identify and resolve patient and customer concerns efficiently
• Technical Expertise – Understands and applies the technical and procedural aspects of the role
• Coachability – Receptive to feedback, eager to learn, and committed to continuous improvement
• Accountability – Manages responsibilities to meet expectations and deliver accurate, timely results
• Fiscal Responsibility – Understands insurance and billing processes and makes sound decisions in the best interest of the patient
• Conflict Resolution – Uses appropriate interpersonal skills to reduce conflict, find resolution, and follow through on outcomes

Other Information

Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Registration

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.