Customer Success Specialist - Full-time
•30 days ago
| Verified Pay check_circle | Provided by the employer$17 per hour |
|---|---|
| Hours | Full-time |
| Location | Charlotte, NC Charlotte, North Carolina open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.79 per hour more than the average pay for similar jobs in your area.
$10.25
$13.21
$17.00
About this job
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Join Our Team as a Customer Success Specialist – Be a Hero, Not Just a Rep!
Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day.
Why Home Clean Heroes?
We’re not your average cleaning company — we’re on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we’re building a team that reflects that same spirit of service, pride, and professionalism. We don’t just clean homes — we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
We’re not your average cleaning company — we’re on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we’re building a team that reflects that same spirit of service, pride, and professionalism. We don’t just clean homes — we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
What You'll Do:
As our Customer Success Specialist, you’ll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean. Responsibilities include:
- Acting as the first point of contact for client inquiries by phone, text, and email
- Scheduling and confirming appointments, managing the daily cleaning schedule
- Following up with customers for feedback, special requests, or service changes
- Resolving service issues quickly and professionally to ensure customer satisfaction
- Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
- Maintaining client records and service notes using our software tools
- Assisting with light administrative tasks and occasional marketing projects
Who You Are:
- A natural communicator with a friendly, upbeat personality
- Organized and detail-oriented, with strong time management skills
- Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
- Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)
- A problem-solver who stays cool under pressure and cares about getting it right
- Able to work on-site at our Charlotte office (not a remote position)
- Passionate about serving the community and being part of a mission-driven team
What You’ll Receive:
-
Competitive hourly rate ($17–$22/hour based on experience)
-
Paid training and opportunities for advancement
-
Work-life balance – no night or weekend shifts required
-
Paid holidays and vacation after eligibility period
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Health insurance and retirement plan contribution
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Snacks, drinks, and a fun office environment
- Gift card incentives and employee recognition programs
- A chance to be part of something meaningful – where every clean supports a hero in the community
If you're ready to make a difference and grow with a company that values your skills, heart, and hustle — apply today and help us keep Greater Charlotte clean and cared for!
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