Customer Service Rep - Interior Door

JOB SUMMARY: Responsible for the receipt and processing of all incoming customer phone orders and over the counter sales. Assists the Outside Sales person (Territory Mgr.) in quoting and responding to customer needs when needed. Meet budget for branch sales through market awareness, job selling, initiative and job quotes in a profitable manner. ESSENTIAL FUNCTIONS: Branch Sales Meet expectations as determined by the Branch Manager and budget as it relates to Branch Total Sales, specifically: Warehouse Sales and Budget, Direct Sales as well as the number of New Accounts opened. POSITION REQUIREMENTS: Market Awareness Develop timely and accurate information regarding prices and competitors strategy. Maintain awareness of new products and systems and the aptitude for developing counter and winning sales strategies. Job Selling As required by the manager, develop job information from various and numerous sources in order to develop quotes and job leads. Product Knowledge Act as a consultant with regard to the characteristics, uses and benefits of the entire line of products that can be used in the marketplace. Knowledgeable on non-commodity & specialty products. New Business Provide courteous service to encourage non-buying customers to do business with Gulfeagle, and partial buyers to make us their main supplier. Offer credit applications to prospects and help expedite the process. Organization & Keep an organized work area and make the most efficient use Time Management of time. Handling of Credit Cooperate with credit functions and communicate accurate and Responsibilities credible information. Responsible for his/her own cashbox. Follow check acceptance procedures (currently NCT). Support of Anticipate the needs of the Territory Manager and provide support, Territory Manager product availability, pricing and delivery information, free up the Territory Manager to make more customer/prospect calls, which make for better sales coverage. Initiative Make use of “downtime” productively with activities such as telemarketing, organizing showroom, sample room, etc. People Skills The ability to build and develop relationships by greeting customers as they enter our place of business, then having the ability to develop that into a long term relationship. Ability to work positively as a team member with all employees. Job Quotes Effectively quote pricing to customers, follow-up and file quotes. Decision Making Analyze sales opportunities and take decisive action in a timely manner. Telemarketing Skills Reflect a genuine positive attitude and desire to assist customer/prospects to make a sound purchasing decision. Secure prompt responses to customer inquiries. Solicit new customers and procure additional business with existing customers by prospecting. ACCOUNTABILITY: Reports directly to the Branch Manager or may report to the Operations Manager or Assistant Manager if the Branch Manager so determines. JOB QUALIFICATIONS: Knowledge, Skills, and Abilities: • Basic elements of English language usage, spelling and mathematics. • Ability to utilize computers including word processing programs. • Excellent communication skills: listening and comprehending others and present one in a clear manner which can be readily understood by others. • Ability to exercise independent judgment in making decisions. • Good time management and organizational skills. • Ability to maintain cooperative working relationships as part of a team effort with those contacted in the performance of duties, to include upper management, all employees and customers. • A clear thought process – the ability to think issues through using acceptable standards, resulting in a logical conclusion. EDUCATION: • Education minimum is a high school diploma or equivalent.