Medical Assistant-Personal Injury Experience Required

Salary: negotiable

Experienced Medical Assistant Personal Injury (Pain Management)

Job Summary

We are seeking an experienced Medical Assistant with a strong background in Personal Injury to support a high-volume pain management practice. This role is ideal for someone who understands the flow of PI cases, legal documentation requirements, and attorney coordination, while also providing excellent clinical support.

The ideal candidate will be comfortable managing both patient care and case-related administrative responsibilities, with a clear understanding of how proper documentation and communication impact case outcomes and settlements.

Key Responsibilities

Clinical Responsibilities

• Room patients, obtain vital signs, and document detailed injury-related histories
• Assist providers during exams and interventional pain procedures (e.g., joint injections, trigger point injections)
• Accurately document pain levels, functional limitations, and treatment progress
• Prepare patients for procedures and provide post-care instructions
• Perform in-office testing (UDS, EKG, etc.) as needed
• Maintain clean, stocked, and organized treatment rooms

Personal Injury Case Support

• Document mechanism of injury, accident details, and ongoing symptoms with accuracy and consistency
• Ensure all patient charts are complete, detailed, and legally compliant
• Monitor treatment plans and ensure proper follow-up for PI patients
• Identify missing documentation that could delay case progression

Attorney Communication & Records Handling

• Communicate with attorneys, case managers, and legal staff regarding:
  • Patient treatment status
  • Appointment updates
  • Documentation requests
• Process and fulfill requests for:
  • Medical records
  • Billing statements
  • Narrative and progress reports
• Compile and transmit complete, organized records in a timely manner
• Maintain logs of all requests and ensure deadlines are met

Administrative Duties (PI-Focused)

• Manage intake and ensure all required PI documentation is completed (LOPs, attorney info, accident details)
• Track and update liens and Letters of Protection (LOPs)
• Coordinate with billing team to ensure accurate and up-to-date patient balances
• Assist in preparing documentation for settlement demands, including:
  • Medical records
  • Itemized billing
  • Treatment summaries
• Support lien negotiation efforts by providing necessary documentation and responding to attorney inquiries
• Follow up on outstanding documentation and post-settlement items as needed

Care Coordination

• Schedule follow-ups, procedures, and referrals (PT, imaging, specialists)
• Educate patients on treatment plans and expectations
• Ensure continuity of care and patient compliance
• Act as a point of contact for patient questions and concerns

Qualifications

• High school diploma or equivalent required; Medical Assistant certification preferred
• Minimum 2 years of experience in Personal Injury (REQUIRED)
• Experience in pain management or orthopedic setting strongly preferred
• Strong understanding of:
  • PI workflows and case progression
  • Medical liens and LOPs
  • Legal documentation standards
• Experience handling medical records requests and attorney communication
• Proficient in EMR systems (e.g., eClinicalWorks, Kareo, Athenahealth)
• Excellent organizational and multitasking skills

Preferred Skills

• Experience supporting lien resolution and settlement processes
• Knowledge of California personal injury environment
• Strong attention to detail in documentation and records handling
• Ability to thrive in a fast-paced, high-volume clinic
• Bilingual (English/Spanish) is a plus

Work Environment

• Fast-paced pain management practice with a high volume of personal injury patients
• Blend of clinical responsibilities and administrative case support
• Frequent communication with attorneys, billing teams, and patients

What Success Looks Like

• Complete and accurate documentation that supports strong PI cases
• Timely turnaround of records and attorney requests
• Smooth coordination between provider, patient, and legal teams
• Minimal delays in case progression due to administrative gaps