Yolo Referral Coordinator

Job Description

The Referral Coordinator provides administrative and service coordination support to Care Coordinators. This role assists in connecting neighbors to services by coordinating referrals, scheduling appointments, supporting documentation, arranging transportation, and helping ensure timely follow-up with service providers. The Referral Coordinator plays a key support role infacilitating access to healthcare, behavioral health, social services, and community-based resources. Working collaboratively with care team members, the Referral Coordinator helps remove barriers to care and promotes efficient servicedelivery,so Care Coordinators can focus on direct engagement and case management.

Essential Duties and Responsibilities

• Assist Care Coordinators with coordinating referrals to healthcare providers, behavioral health services, housing resources, transportation, and other community-based services.

• Schedule and confirm appointments for neighbors with medical providers, social service agencies, and community partners.

• Provide reminder calls, messages,andfollow-ups to ensure neighbors attend scheduled appointments and services.

• Assistwith documentation, data entry, andmaintainingaccurateservice recordsin accordance withorganizational and program requirements.

• Support the coordination of transportation for neighbors to medical appointments, service providers, or program-related activities.

• Track referrals and follow up with providers or agencies to ensure services were received and documented.

• Assistneighbors in completing forms, applications, andrequiredpaperwork related to services or benefits.

• Communicate regularly withCare Coordinators, and Community Supports staff to ensure continuity of care and timely service coordination.

• Maintain organized records and referral tracking systems to ensure compliance with program and documentation standards.

• Provide administrative and logistical support forcarecoordination activities, including preparing materialsandassisting with follow-up communication.

• Support outreach and engagement efforts by helping coordinate appointments, initial contacts, and referral processes.

• Uphold confidentiality and compliance with HIPAA and organizational policies when handling neighbor information.

Minimum Qualifications

• High school diploma or equivalent required.

• Any combination of education and experience that provides the knowledge and ability to perform the duties of the position.

• Basic computer skills including Microsoft Office, email, and data entry systems.

• Strong organizational skills and attention to detail.

Desired Qualifications

• Experience working in healthcare, community health, social services, or case management supportpreferred.

• Familiarity with Medi-Cal programs, Enhanced Care Management (ECM), Community Supports (CS), or community-based service systems.

• Experience scheduling appointments, coordinating referrals, or supporting care teams.

• Strong communicationand interpersonal skills when working with diverse populations.

• Demonstrated compassion and commitment to serving underserved populations.

Additional Requirements

• Ability tomaintainconfidentiality and handle sensitive informationin accordance withHIPAA regulations.